Refund policy

At Tavance, we want you to feel confident and satisfied with every purchase. We take pride in offering handbags that combine style, functionality, and quality. If your purchase does not meet your expectations, our return and refund process is designed to make things as straightforward as possible.

1. RETURN POLICY QUICK FACTS

  • Return Window: 30 days from the date of delivery.

  • Return Method: By mail, following approval from our customer support team.

  • Item Condition: Items must be unused, unworn, undamaged, and returned in their original condition with all tags and original packaging.

  • Proof of Purchase: Your order number or receipt is required.

  • Return Shipping Costs: Customers are responsible for return shipping unless the item is damaged, defective, or incorrect.

  • Refund Processing: Approved refunds are processed within 10 business days after inspection.

  • Contact Email: support@tavance.com

To qualify for a return, please contact our support team within 30 days of receiving your order. Items must meet the eligibility requirements outlined in this policy.

2. RETURN AUTHORIZATION

To ensure that every return is handled properly, all returns must be authorized by our customer support team before being shipped back to our warehouse.

How to initiate a return:

  1. Email support@tavance.com with your order number and the reason for your return.

  2. Our team will review your request and confirm whether the item qualifies for a return.

  3. If your return is approved, we will provide return instructions and the appropriate return shipping information.

  4. Pack the item securely, including all original tags, accessories, and packaging, and ship it according to the instructions provided.

Please do not send items back without receiving return authorization. Unauthorized returns may not be accepted.

We recommend using a trackable shipping service and keeping your return receipt until your refund has been completed. Tavance cannot guarantee the receipt of packages lost during return transit.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We carefully handle orders to provide you with a positive shopping experience. If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as possible, preferably within 48 hours of delivery.

To help us resolve the issue efficiently, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the item and any visible damage.

  • Photographs of the original packaging and shipping label, where applicable.

After reviewing your claim, our team will explain the available resolution. Depending on the circumstances, this may include a replacement or a full refund.

If the problem is confirmed to be the result of a damaged, defective, or incorrectly supplied item, Tavance will cover the applicable return shipping costs.

Please do not discard the original packaging until the issue has been reviewed, as it may be needed to assess the claim.

4. NON-RETURNABLE ITEMS

For product quality and hygiene reasons, certain items are not eligible for return.

The following items are generally non-returnable:

  • Items that have been worn, used, washed, or damaged after delivery.

  • Items missing their original tags, accessories, or packaging.

  • Items showing stains, odors, alterations, or other signs of use.

  • Customized, personalized, or specially ordered products.

  • Final-sale or clearance items.

  • Gift cards.

These exclusions do not limit any mandatory consumer rights that may apply under applicable law.

If you are unsure whether your item qualifies for a return, please contact support@tavance.com before sending it back.

5. REFUNDS & PROCESSING TIME

Once your returned item arrives at our warehouse, it will be inspected to confirm that it meets the return eligibility requirements.

Refund Process

  1. Return Received: We will inspect the returned item after it reaches our warehouse.

  2. Refund Decision: We will notify you by email whether your refund has been approved.

  3. Refund Processing: Approved refunds will be issued to your original payment method within 10 business days after approval.

  4. Bank Processing: Depending on your bank, card issuer, or payment provider, additional time may be required for the refund to appear in your account.

If your refund has not appeared within 15 business days after approval, please contact us at support@tavance.com so we can help you investigate the delay.

Original shipping charges, if any, will be handled according to the circumstances of the return and applicable law.

6. EXCHANGES

Tavance does not currently offer direct exchanges.

If you would like a different color, style, or product, please contact our support team to arrange an eligible return. Once your return has been approved and processed, you may place a new order for the item you prefer.

Product availability and pricing may change between orders. We recommend checking the product listing before placing a replacement order.

If your original item arrived damaged, defective, or incorrect, please contact us before placing a new order so we can review your situation and determine the appropriate resolution.

7. EU RIGHT OF WITHDRAWAL

If your order is delivered to a country within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable legal requirements and exceptions.

Where this right applies, the item must be returned in accordance with applicable law. You may inspect the item as reasonably necessary to establish its nature, characteristics, and functioning, while avoiding unnecessary use or damage.

To exercise your right of withdrawal, contact support@tavance.com with your order details and request. Our team will provide the relevant return instructions.

This section does not limit any additional consumer protections available under applicable law.

8. CONTACT OUR SUPPORT TEAM

If you have questions about returns, refunds, damaged items, or the status of a return request, our customer support team is here to help.

Tavance.com

Email: support@tavance.com

Phone: +1 (337) 900-9984

For faster assistance, please include your order number and a brief explanation of your request in your message.

Thank you for shopping with Tavance. We appreciate your trust in our brand and are committed to making your shopping experience as smooth and reliable as possible.